FAQ
Have some questions on the eWizard functionality? Get the answers here
By Yuliia and 1 other2 authors37 articles
Address your requests to Service deskInitiate your collaboration with eWizard Support through Service Desk requests
Prerequisites
Go over the guidelines before creating eWizard items
What are the PDF file requirements for conversion?
What are the PPTX file requirements for conversion?
What asset formats does eWizard support?
What media formats does NaviGate support?
How can I optimize media files to decrease the e-Detailer size?
Are there any size limitations for assets in eWizard?
Are there any requirements for image and graphic files used in emails?
What is the difference between Classic and Ultimate Performance versions of eWizard?
What are the recommended dimensions for the button click area on different devices?
Creation
Find solutions to difficulties when dealing with eWizard items
Can I restore a previous version of my eWizard item?
Where does the embedded video go after the conversion of a PowerPoint presentation?
How do templates appear in the Create new pop-up?
Can I upload an HTML zip file to eWizard for the new item creation from scratch?
Customization
Fill in the blanks related to item editing process
What Veeva Vault images can I add to eWizard items?
Is it possible to add video files to emails?
What Veeva Vault merge tags (tokens) can I use in eWizard Editor?
Does eWizard allow collaborative work on the same e-Detailer?
Is it possible to use the external system merge tags in eWizard items?
How can I add, change, or remove the same element in all slides?
Can I edit the item when the customization panel in Editor is deactivated?
How can I add a PDF file to my email?
How do I share my digital assets with colleagues?
Text rendering issues in different email clients
I want to use a specific font that's missing in eWizard Editor
I want to check my email display on different target devices and in email clients
Is there a way to reuse blocks in different emails?
How can I resize the image in the placeholder?
How can I add references to emails?
How can I access references available in e-Detailers?
Localization
Learn different scenarios of eWizard item translation
How do I change the language of my e-Detailer?
Distribution
Use hints to facilitate the item distribution
When does the Status conflict message occur?
Why are images in my email broken (missing) after I publish this email to Veeva Vault?
Are component states expanded in an exported PDF?
The custom token works incorrectly in Veeva CRM
How can I upload an email to SFMC from eWizard?
How can I check my permissions in Veeva Vault?