Troubleshooting
Find solutions to possible troubles you may run into in eWizard
My converted e-Detailer is very slowLearn what can influence the conversion result
The images in the e-Detailer converted from PPTX are low-quality
I can't convert PDF files into emails and email fragments
The resulting AI-avatar video contains text fonts different from those in the source PPTX fileLearn how to prepare the source PPTX file for conversion
Text font weight displays incorrectly after the PPTX file conversion into e-Detailer
I can't add a video on the item layout
I can't find the component I've just added to the e-Detailer
Essential shortcuts don't work in EditorView default shortcuts for Mac and Windows OS
I can't delete a component in Editor with the `delete` key on my MacBook
I need to position my text vertically
My email, email fragment, or email brief displays incorrectly in email clients
I need the link in emails, email fragments, or email briefs to remain plain and avoid being automatically transformed into a hyperlink in email clients
GIF displays as static screenshot in test email
Error messages
See an error message? Try finding its possible reasons and solutions here
Your profile lacks important data. Please provide the missing information
Upload failure: unknown brief category
Asset can't be added due to format conflict
Field mismatch. Publication failed due to the missing fields in your target Veeva Vault environment
Impossible to reassign a brand
This brand can't be deleted, as it is assigned to the existing content
Access denied
Pulse
Find solution to possible troubles you may run into in eWizard Pulse
The e-Detailer shows blank page in Pulse mobile