Troubleshooting
Find solutions to possible troubles you may run into in eWizard
By Anna and 2 others3 authors27 articles
- My converted e-Detailer is very slowLearn what can influence the conversion result
- The images in the e-Detailer converted from PPTX are low-quality
- I can't convert PDF files into emails and email fragments
- The resulting AI-avatar video contains text fonts different from those in the source PPTX fileLearn how to prepare the source PPTX file for conversion
- Text font weight displays incorrectly after the PPTX file conversion into e-Detailer
- I can't add a video on the item layout
- I can't find the component I've just added to the e-Detailer
- Essential shortcuts don't work in EditorView default shortcuts for Mac and Windows OS
- I can't delete a component in Editor with the `delete` key on my MacBook
- I need to position my text vertically
- My email, email fragment, or email brief displays incorrectly in email clients
- I need the link in emails, email fragments, or email briefs to remain plain and avoid being automatically transformed into a hyperlink in email clients
- GIF displays as static screenshot in test email
Error messages
See an error message? Try finding its possible reasons and solutions here
- Your profile lacks important data. Please provide the missing information
- Upload failure: unknown brief category
- Asset can't be added due to format conflict
- Field mismatch. Publication failed due to the missing fields in your target Veeva Vault environment
- Impossible to reassign a brand
- This brand can't be deleted, as it is assigned to the existing content
- Access denied
Pulse
Find solution to possible troubles you may run into in eWizard Pulse